General Questions
What are your operating hours?

Our customer service representatives are available at , You can reach us 24 hours a day, seven days a week.

What is the pre-order model at JP: by J.Peterman?

Our pre-order model allows you to purchase items from our upcoming collections before they are produced. You secure your desired items in advance, and we manufacture them based on the number of orders received.

How does the pre-order process work?

Once you find an item you love, select your size and place your order. Your payment will be processed immediately, and we will start production after the pre-order window closes. Please note the estimated delivery date mentioned for each item.

What are the benefits of pre-ordering?

By pre-ordering, you ensure you'll get the item in your preferred size and color before it sells out. It also helps us reduce overproduction and minimize waste, contributing to a more sustainable approach to fashion.

Website, Online Account and Programs
What are the benefits of placing orders through a registered account?

By registering an account, you gain full access to your order history, address book, and bonus point earnings.

I don’t remember my password for my online account, how can I reset it?

You can reset your password directly online. If you encounter any difficulties, feel free to contact us via email, and we'll promptly send you a password reset form.

What forms of payments do you accept?

We accept all major credit and debit cards, including Visa, MasterCard and American Express. If you possess a promotion code, kindly input it into the designated 'Promotion Code' field during checkout and click 'Apply.' Prior to utilization, please verify the terms and conditions associated with your promotion code. Please be aware that only one promotion code can be used per purchase order, and eligibility for the promotion may not extend to all products.

Are there exchange rate?

All transactions made on are securely processed through an online payment gateway. While you have the option to select your preferred currency while browsing the website, please be aware that all final transactions will be processed in USD

Do I need to pay for duty/tax fees?

Orders made on for international delivery may be subject to additional duties and taxes upon checkout.

When will I receive my pre-ordered items?

Each product has an estimated delivery date mentioned on its page. This date is calculated based on the production time required after the pre-order period ends. We strive to deliver your items to you as promptly as possible.

What are your shipping costs?

You can enjoy free worldwide shipping on all orders.

Customs is asking me for more information. What should I do?

We understand the challenges with customs procedures and are here to assist you. If you require specific documentation or information for customs clearance, please inform us along with your order number and any relevant details. We'll make every effort to promptly address your requirements.

My order has already been shipped but I need to update the address. What should I do?

If you need to change your address, kindly contact us immediately. Please note that the courier may charge a rerouting fee for address changes.

Return, Policy and Order Status
What is your return policy?

We offer a 7-calendar-day return policy from the date of package receipt for all items. Returned items must be in their original condition, unwashed, unworn, and undamaged. Shipping costs for returns will be covered only in cases of wrong or faulty product delivery.


How can I track the progress of my pre-order?

You'll receive email updates at different production stages, including when the item is in production, shipped, and out for delivery. Additionally, you can log in to your account to track your order status.

Product and Sizing
Are your sizes true to size?

While our sizes align with JP by J. Peterman standards, they may differ from those of other retailers. For your convenience, detailed garment measurements for all items are provided to ensure a better fit.

Who makes your products?

We traverse the globe to gather inspiration for our designs. The creative process takes place in-house at JP by J. Peterman, where we meticulously craft and refine our designs. We provide precise material selections and sizing specifications directly to our manufacturers, who diligently adhere to our exacting standards.

I have never bought from you before. How can I be sure the item is going to fit?

We provide detailed garment measurements for all our items. For specific queries regarding a particular item's fit, please reach out to our customer service representatives via email. They'll gladly assist you in finding the perfect fit.

How do I add promo code to my order?

To apply a promotion code, please input it in the 'Promotion Code' field on the checkout page and click 'Apply'. If you encounter any difficulties while applying the code to your online order, feel free to email us. We're here and eager to assist you.

What is your bonus point system?

Get 1 point for every US $10 spent! Bonus points can be redeemed on your next purchase. Every 1 bonus point is equivalent to US $1 at JP by J.Peterman's online shop.